Know how much returns and claims you are processing and what are the bigger trends over time.
Measure how much time is spent on ticket processing and drill the data by ticket type, time period and employees.
Capture customer satisfaction automatically and know if there are still bottlenecks in you customer service.
Why are customers returning the goods to you? Identify the problems soon and prevent them in the future.
Identify which products are returned the most and what can you do about it.
How many orders are getting returned or are otherwise problematic? Is the rate rising or falling in time?
We found out about problems you had no idea even existed. Now everything runs perfectly. I would recommend Retino to everyone.
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