We believe in transparent pricing

If you have less than 10 returns a month, you can create your free account today.
For more returns and features, try our paid plans with a 14-day free trial.
Pay monthly
no commitment
Pay yearly
20% discount
Free
Up to 10 returns a month
0 €
a month
  • 10 free returns included
  • 1 agent
  • Basic automation
  • Limited support
  •  
  •  
  •  
  •  
Create a free account
Basic
Up to 40 returns a month
32 €
a month
  • 40 returns included
  • Extra returns for €0.75 / case
  • Unlimited agents
  • Advanced automation
  • Priority support
  •  
  •  
  •  
Try for free
Pro
Up to 150 returns a month
95 €
a month
  • 150 returns included
  • Extra returns for €0.6 / case
  • Unlimited agents
  • Advanced automation
  • Multi-language
  • Multi-shop
  • Custom shipping contracts
  • Priority support
Try for free
Free
Up to 10 returns a month
0 €
a month
  • 10 free returns included
  • 1 agent
  • Basic automation
  • Limited support
  •  
  •  
  •  
  •  
Create a free account
Basic
Up to 40 returns a month
39 €
a month
  • 40 returns included
  • Extra returns for €0.75 / case
  • Unlimited agents
  • Advanced automation
  • Priority support
  •  
  •  
  •  
Try for free
Pro
Up to 150 returns a month
119 €
a month
  • 150 returns included
  • Extra returns for €0.6 / case
  • Unlimited agents
  • Advanced automation
  • Multi-language
  • Multi-shop
  • Custom shipping contracts
  • Priority support
Try for free

Prices are displayed without VAT. We don’t need your credit card for the free trial.
Shoptet plug-in is paid extra at 100 Kč / 4 € a month.

More returns? Specific needs?

We’ve got you covered. Get in touch with us and let us craft an individual plan for you.

"From 2 hours of work a day to 30 minutes thanks to Retino automation.“
— Lubor Nosek, OdKarla.cz
Read the testimonial →

"You will find out about problems you had no idea even existed."
— Petr Kuneš, Nakup-nabytek.cz
Read the testimonial →

"Out of nearly 5000 reviews, we have obtained only 40 negative ones."
— Zoltán Korcsmáros, Topgal.sk
Read the testimonial →

What features are included?

Free

Basic

Pro

Price
0 €
from 32 €
from 95 €
Included returns
10
40
150
Additional returns
0.75 € / return
0.6 € / return
Priority chat support

Basics

Ticket management system
Embeddable widget
E-commerce platform integration
Design customization
Deadline watchdog & notifications
1-click reverse shipping
Customer satisfaction survey
Statistics & analytics

Premium features

Team
1 agent
unlimited agents
unlimited agents
Automation
basic
advanced
advanced
Documents
warranty claim protocols
warranty claim protocols
custom documents
Customer ticket types
Customer history
Canned replies
Custom ticket views
Multiple languages
Multiple stores
Custom shipping contracts
API & webhooks

Ready to do perfect returns?

It’s easy and it only takes a minute to start your free trial.